Useful Contacts
If you have a fault report (things like any street lights not working, potholes in road, tree branches overhanging road signs, damage to park fence, overgrown bushes on HC housing areas, damaged or broken park play equipment) — any such matters that are the responsibility of Highland Council — in the first instance, contact the Fortrose Service Point in the Black Isle Leisure Centre on 01349 886606 or go onto their website to report a problem.
HIGHLAND COUNCIL
Out-of hours telephone numbers
• Social Work / Roads / Flooding / Lighting: 0845 769 7284
• Housing: 0845 700 2005
SOME OTHER USEFUL EMERGENCY NUMBERS
• Fire and Rescue Brigade: 01463 240999 (24 hours)
• NHS 24 (out-of-hours medical advice/GP Service): 08454 242424
• Northern Constabulary: 0845 603 3388
• Scottish Environmental Protection Agency—Floodline: 0845 988 1188
• Scottish and Southern Electric Freephone: 0800 300 999
• Transco Gas Freephone: 0800 111 999
SCOTTISH WATER
Customer Service Helpline: 0845 601 8855
Scottish Water operates a Customer Helpline to handle any of your service enquiries.
Emergency Helpline: 0845 600 8855
In case of an emergency, please contact the 24 hour Emergency Helpline.
If you are experiencing an unexpected loss of supply or emergency, check if it is on the current service updates page (Click here)
Special Assistance Helpline: 0845 601 8855
If you have a special need, such as a disability or medical condition, contact Scottish Water to have your name placed on their register. They can then provide services aimed at helping to make your life easier.
Here is the Online form (Click here)
DOG WARDEN
Dog Wardens patrol areas and respond to calls to catch stray dogs. They are also there to deal with cases of dog fouling in public areas. The local Dog Warden is Nel MacDonald-Rolfe.
Email: nel.macdonald-rolfe@highland.gov.uk or telephone 01349 868673
LOCAL ROADS
During office hours (9am to 5pm)
• Caithness, Sutherland and Easter Ross: 01408 635307
• Inverness, Nairn and Badenoch and Strathspey: 01463 703111
• Ross: 01349 868440
• Skye: 01478 612727
• Lochaber: 01397 709000
Trunk Roads
For A96 and A95 contact: BEAR Scotland on 0845 413 0199
For A9, A82, A86, A87, A830, A835, A887, A889, A99 contact: Scotland TranServ on 0800 028 1414
Emergency out-of-hours: 0845 769 7284
STREETLIGHTS
To report a street light that is faulty or damaged, please note the number on the light and contact Stuart Bruce (Lighting Engineer): 01349 869996
Or, you can fill in a report on-line. (Click here)
BT PAYPHONE
To report a faulty BT payphone, please ring Freefone 0800 661610 during office hours (8.30am–5.00pm, Monday to Friday) or complete an on-line form. (Click here)
WASTE MANAGEMENT
Collection of bulky items
To request a collection (which must be pre-paid) either telephone the service centre on 01349 886603 for payment by credit or debit card or visit your local service point for payments by cash or cheque. You will be advised of a collection day and every effort will be made to complete your request on that day.
